Patient Privacy & Records

Storage of Your Records


Storage of Dr. Greenman’s archived records are in a HIPAA-compliant facility: Access Corp., 3919 West Washington Street, Phoenix, AZ 85009, USA. All medical records requests must be submitted in writing, be mailed to the following address and must include the following:

Mailing Address:

ATTN: Medical Records Requests
Desert Mountain Psychiatric Assocs, P.C.
6929 N Hayden Rd C4-267
Scottsdale, AZ 85250

1. Your email address
2. Your mailing address and full contact information
3. Your phone number
4. A fully signed and filled out Medical Release of Records
5. Your Credit Card Authorization Form (to pay Access Corp for the retrieval fee of your chart, scanning, production of an electronic copy, and mailing/shipping fee(s).

NOTE:  Given the practice is closed, All requests for records made after June 1st, 2019 are now subject to the above fees.  The period for no additional fees for retrieval and copying and sending your chart to other medical providers has EXPIRED.  The Arizona Revised Statute (ARS) § 12-2295 does NOT APPLY. The practice is closed, and the provider is not charging a fee; rather, the company that now retains all archived medical records will NOT retrieve or copy the records without being paid. This was duly noted in the practice closure letter that all patients and families received dated:  March 21st, 2019.

Records CANNOT be released from archives directly to other medical practices or practitioners, and will only be released to verified requesting patients and/or their legally authorized agents or guardians.

No processing of records requests can be submitted without receiving credit card information first; retrieval, scanning, and mailing fees may range from $75-150 (depending upon the size of the charts).

The doctor or his staff designee will respond in a timely manner to patient requests for copies or access to their medical records. Unless prohibited by illness, temporary travel unavailability, or death, the doctor will respond within 30 days or other legally or ethically mandated time frame. The doctor or his staff designee will dispose of unclaimed records after the legally specified time for retention by destroying said records such no confidential information remains in usable form. In the event that circumstances require, the doctor or his staff designee will forward access and responsibility to another professional who will respond to records requests in accordance with legal and professional standards set forth by the Arizona State Psychiatric Association and the Arizona State Medical Board.

Patient Privacy


Our commitment to your privacy: Dr. Greenman’s practice is dedicated to maintaining the privacy of your health information. We are required by law to maintain the confidentiality of your health information. We realize that these laws are complicated, but we must provide you with the following important information.

The following circumstances may require us to use or disclose your health information:

  1. to public health authorities and health oversight agencies that are authorized by law to collect information;
  2. lawsuits and similar proceedings in response to a court or administrative order;
  3. If required to do so by a law enforcement official;
  4. when necessary to reduce or prevent a serious threat to your health and safety or the health and safety of another
    individual or the public. We will only make disclosures to a person or organization able to help prevent the threat;
  5. if you are a member of the U.S. or foreign military forces (including veterans) and if required by the appropriate authorities;
  6. to federal officials for intelligence and national security activities authorized by law;
  7. to correctional institutions or law enforcement officials if you are an inmate or under custody of a law enforcement official;
  8. for Workers Compensation and similar programs.

Your rights regarding your health information: You can request that our practice communicate with you about your health and related issues in a particular manner or at a certain location. For instance, you may ask that we contact you at home, rather than at work. We will accommodate reasonable requests. You can request a restriction in our use or disclosure of your health information for treatment, payment, or health care operations. Additionally, you have the right to request that we restrict our disclosure or your health information to only certain individuals involved in your care or the payment of your care, such as family members and friends. We are not required to agree to your request; however, if we do agree, we are bound by our agreement, except when otherwise required by law, or when the information is necessary to treat you. You have the right to inspect and obtain a copy of the health information that may be used to make decisions about you, including patient medical records and billing records, but not including psychotherapy notes. You may ask us to amend your health information if you believe it is incorrect or incomplete, and as long as the information is kept for our practice. You must provide us with a reason that supports your request for amendment. If you believe your privacy rights have been violated, you may file a complaint with our practice, or with the Secretary of the Department of Health and Human Services. To file a complaint with our practice, all complaints must be submitted in writing. You will not be penalized for filing a complaint.