Email Guidelines

Please follow these instructions to improve communication

  1. Use alternative forms of communication for:
    *Emergencies and other time sensitive issues.
    *Sensitive information. (Do not assume all email is confidential).
    *Situations in which a response may be delayed (if the doctor is out of town).
  2. For all emergencies call the office first to find the correct doctor to page, or call 911.
  3. Call your pharmacy first for all refills, and have them fax refill authorizations to us.
  4. Do not use email for a refill request.
    Call and leave a voicemail (480)-551-8004 if your pharmacist is unable to assist you.
  5. Be concise.
  6. Keep copies of email you receive.
  7. Your emails are saved in your record.
  8. Your messages will be handled by the office staff, or may be shared with consultants (if necessary).
  9. When writing emails with medication questions always list:
    A) the patient’s full name.
    B) the name of your medication(s)
    C) dosage
    D) exact times you take your medication
  10. When your medication regimen is stabilized, each patient is expected to have an
    appointment every three to four months
    for monitoring.
  11. DO NOT send any email that has attachments, downloads, or email unrelated to your
    medical care
    (due to embedded internet viruses). All such email that is improperly
    identified in the subject section will be unopened and deleted from the system.